Terms and Conditions
Our Pledge To You
We would like to welcome you to our service and thank you for your trust and confidence. Since 1995, we have proudly helped thousands of singles from around the world come together for serious relationships. It is our goal to do everything possible to ensure you have a safe and productive experience using our site. We have always been proud of and stood behind the service we offer and we always will! If you ever feel there is an issue or a problem with any aspect of the service, please contact our Customer Service Department immediately and we will work with you to resolve the situation to your satisfaction or refund/credit your account appropriately. Thank you.
In order to participate in the service You must agree to the following terms and conditions. By using the service, you agree to all of the terms and conditions of this Agreement. We reserve the right to change this agreement at any time and post such changes. The changes will become effective immediately upon posting. If you do not agree to these terms and conditions, you cannot use the service.
In order to use the service you must agree to follow all of the terms and conditions contained herein. The pronouns "we and us" used herein, refer to A True Love (ATL).
We reserve the right to limit partial or full access to the site, by any user(s), at our discretion. We may temporarily or permanently discontinue certain services or features with no prior notice or liability.
We reserve the right at any time to:
- Change the terms and conditions of this Agreement
- Change any fees or charges for using the Service
- Change the Site, including removing or discontinuing any content on or feature of the Site
- REFUSE any or all services to any user/member at any time, for any reason and to disable said users account
Any changes that are made will be effective immediately. Be sure to review this Agreement periodically to ensure familiarity with the most current version.
Your membership in the Service is for your sole, personal use. You may not authorize others to use your membership, and you may not assign or otherwise transfer your account to any other person or entity.
A True Love facilitates communication between parties. We are not responsible for, nor can we guarantee the privacy of information that you elect to give to third parties via the site. ATL does not warrant or guarantee the accuracy of any translations done on the site via Express Mail or via the phone translation service or in person translations. You agree to release us from any and all liability for the use of any information obtained by any third party as a result of your use of this service. We are not responsible for the content of any messages that you receive via the service. We advise you to exercise caution when communicating with anyone online, we do not verify, or confirm information posted on the site by users, nor are we responsible for the content or actions that may result from the posting of such information.
Who Can Use This Service?
REGISTRATION. To become a Member you must register with us. When and if you register to become a Member, you agree to provide accurate, current and complete information about yourself as prompted by our registration form ("Profile") and to maintain and update your information to keep it accurate, current and complete. You agree that we may rely on your Profile as accurate, current and complete. You acknowledge that if your Profile is untrue, inaccurate, not current or incomplete in any respect, we reserve the right to terminate this Agreement and your use of the Service.
When you register, we will require that you provide sufficient information to indicate that you are at least 18 years old. By becoming a Member, you represent and warrant that you are at least 18 years old, which is the minimum required age to become a Member. However, we cannot guarantee that each Member is at least the required minimum age, nor do we accept responsibility or liability for any content, communication or other use or access of the Site by persons under the age of 18 in violation of this Agreement.
Either you or Site may terminate your membership at any time, for any reason, effective upon sending written notice to the other party. All paid membership fees are nonrefundable. We reserve the right to immediately suspend or terminate your access to the Service, without notice, upon any breach of this Agreement by you. You agree that you are not using the site for any commercial purposes whatsoever. Participation and or membership is void where prohibited.
Member Content Guidelines/Policies
ATL reserves the right, at its sole discretion, to delete or modify any member posted content, including text, photos, audio or video clips, which is in violation of this agreement or would be considered illegal in any way. ATL claims immunity from any claims or liability with respect to any content posted by any member or non-member on the site. Please be advised that it is against our policy for members to post any material that is copyrighted or trademark protected.
By using ATL you agree to be solely responsible for all content posted by you, or under your account, as well as any messages transmitted to other users of the site.
ATL reserves the right to accept or reject any content posted by any of its members. The acceptance of any content does not in any way make ATL responsible for the content. Each user is responsible for the content he or she places on the site.
ATL is in no way responsible for any damages that may occur as a result of the introduction and or communication of members via the site. Although ATL reserves the right to monitor the correspondence between members, it is known by the user that ATL has no control or input in the communication or interaction between the members on its site. Users of ATL agree to hold harmless ATL, its employees, directors, agents and affiliates from any claims that may arise from the use of this site, and communication and or personal interaction with other users of this site.
All of the content contained on ATL is the sole property of ATL and cannot, without prior permission, be copied or published in any way.
ATL is not responsible for the accuracy and does not warrant in any way any of the information that is posted by members or non-members. By using the service you agree to hold ATL harmless, as well as its directors, employees, affiliates, with regards to any of the content posted on the site. ATL will not be liable for periodic problems with the service, including but not limited to, connection problems to the site, loss of data, equipment failure, E-mail problems, server problems, theft of data base information. Users acknowledge that they are using the site at their own risk.
Any information stored on the server for the user is done so as a courtesy to the user and is not part of a paid service, nor is ATL compensated in any way for storing information such as profile/photos/archived letters etc . If there is any information such as profile information/photos/archived letters, etc. that is important or material to user you are advised to copy said information to an independent source as the information stored on ATL may be removed or altered at any time for any reason.
Use of Photos/Images. From time to time ATL holds public events.. During such events or at any ATL office there may be "still" and or "video" photography present. While ATL strives to include only those who wish to be filmed or photographed you understand and agree as a condition of attending the event, that there is a possibility that your photo/video/image, may be taken, inadvertently or not, and posted on the ATL web site and or a third party site or other venues or mediums. If you notice you likeness in any ATL material and wish to have it removed simply contact our office at support@ATL. we will remove the photo or video from any site/venue or media under our control. Participants of any ATL events, agree to hold harmless ATL, its employees, directors, agents and affiliates from any claims that may arise from the participation of the event, personal interaction with other participants at the event, or for any content containing your image posted on the ATL site or any other venue or media as a result of it being placed on the ATL site.
Limitation of Liability
ATL will not be liable to the user or any third person for any damages, whether direct or indirect, or punitive damages (except where prohibited). In no event will the extent of the damages exceed the amount actually paid, if any, by the user.
INDEMNITY BY MEMBER . You agree to indemnify, defend and hold us, our officers, directors, employees, agents and representatives harmless from and against any and all claims, damages, losses, liabilities, costs (including reasonable attorneys' fees) or other expenses that arise directly or indirectly out of or from (i) your breach of this Agreement; (ii) any allegation that any materials that you submit to us or transmit to the Site infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and/or (iii) your activities in connection with the Site, including correspondence, travel, phone translations. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person. In no event will the extent of the damages exceed the amount actually paid to ATL for direct services.
WARNING - PLEASE READ : It is possible that other Members or users (including unauthorized users, or "hackers") may post or transmit offensive or obscene materials on the Service and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Service, and that the recipient may use such information to harass or injure you. Site is not responsible for the use of any personal information that you may choose to disclose on the Service. Please carefully select the type of information that you post on the Service or release to others.
From time to time it may be necessary to contact you via E-mail with updates regarding your service. By using this site you give us express permission to E-mail you with information concerning your account, or general information which may be in the form of a newsletter.
This Agreement is entered into in Phoenix, Arizona, United States. Any actions that occur because of this service will be deemed to have occurred in Phoenix, Arizona, and you agree that the laws of Arizona will control. If there are any disputes, they must be submitted to binding arbitration, subject to the policies and rules of the American Arbitration Association. Neither party shall be entitled to attorney fees. Any and all Arbitration must be held in Phoenix Arizona. If any provision is found to be invalid, all other provisions in this agreement will remain in affect.
You cannot assign this agreement to a third party ATL retains the right to assign its rights to a third party without prior notice.
Changes In Terms And Conditions
This agreement may be changed at anytime and without prior notice. The change will be posted in the Terms and Conditions and may be E-mailed as well, however, it is not mandatory that they be E-mailed. Please check the Terms and Conditions periodically and if you do not agree with them please cease using the service.
The order in which the items in the Terms and Conditions does not affect or denote the priority of each term or condition in any way. Our failure to enforce any violations of any of the terms and conditions in no way waives our right for future enforcement.
Your Platinum membership will automatically renew every 30 days at a total cost of $29.95. If you do not want your membership to renew please E-mail us at firstname.lastname@example.org or call us at 1-800-576-3367, ext. 205, and we will cancel your account.
We stand behind our addresses! If an address you purchase from us comes back to you as undeliverable we will either provide you with two new addresses or refund what you paid for the address.
If you are not satisfied with your gift delivery we will either resolve the problem promptly, (within 2 to 3 business days) or refund you for the full amount of the original order.
If for any reason we are unable to forward your letter or your letter is returned to our office you account will be credited for a full refund. If you receive and pay for a letter that you are not satisfied with contact us at or 1-800-576-3367 ext. 204 and we will resolve the issue or refund the charge in full to your account.
There are two types of letters - the letters in green are replies from women whom you have already written. The letters in blue are introduction letters from women who may be interested in you based primarily on your profile information. With the assistance of our staff, women have the ability to send intro letters to men they feel they may have an interest in. An Intro letter may be sent to you directly by the woman or by the office staff based on your profile matching some of her parameters, however, it is entirely up to the discretion of the office as far as what is considered a possible match, it is possible that some intro letters may not be a good match. Keep in mind that this is just an intro letter as a show of possible interest and the office matchmakers can and normally will send it to multiple men. Blue letter(s), since they are only intro letters, are only $5.95 to open regardless of your membership status. If you wish not to receive initial/intro letters, you may opt out (see "MY INFO"), and simply initiate any correspondence yourself. We believe that you may be more successful if you choose the women you are interested in and write directly first instead of relying on intro letters as a guide, as many women are flattered to receive an initial letter of interest from the man.
We guarantee our phone translations. You will not be charged anything unless and until you are speaking with the person whom you requested. If you are dissatisfied in any way with your Phone Translation experience call us at once at (602) 553-8178 ext. 203 and we will promptly resolve the issue.
All registered users must complete the required background form in order to exchange personal contact information. The form only takes a minute or two to complete and consists of questions regarding certain past criminal acts, marital status, history of restraining orders, whether or not you have children, and the states you have resided in, (It does not contain your personal information such as your address or any information that could be used for identity theft in any way!) and is affirmed by you as being true and correct. The form must be viewed and signed by each person you are interested in prior to any exchange of personal contact information.
Online User/Member Conduct Policy:
As a User/Member, you agree that: You are solely responsible for the content or information you publish or display (hereinafter, "post") on the Service, or transmit to other Members.
You may not post on the Service, or transmit to other Members or employees, any defamatory, inaccurate, abusive, obscene, profane, offensive sexually oriented, threatening, harassing, racially offensive, or illegal material, or any material that infringes or violates another party's rights (including, but not limited to, intellectual property rights, and rights of privacy and publicity).
You may not exchange personal contact information in any way until the woman has signed your complete background form. If you use any of the services such as gift delivery, express mail, phone translations and/or in person introductions the woman must have signed yourbackground form before the personal contact information and/or introduction can take place. We reserve the right to edit any correspondence in the case of express mail, gift deliveries, and phone translations (or any other service offered here where this regulation would apply. You may use the Service only in a manner consistent with any and all applicable laws and regulations. ATL(this service) reserves the right, but has no obligation, to reject any profile or photograph or image that does not comply with these prohibitions
You may not impersonate, or attempt to impersonate, any other person or entity in any way - EVEN if this is done in a manner that YOU would consider to be "joking" or "harmless". Misrepresentation of your true identity and/or personal circumstances in any manner, for whatever reason, is FORBIDDEN.
You may not express or imply that any statements you make are endorsed by us, without our specific prior written consent.
You may not harvest or collect personal information about other Members whether or not for commercial purposes, without their express consent.
You may not use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine", or in any way reproduce or circumvent the navigational structure or presentation of this site or its contents. ALL material, proprietary information and design is the copyright/trademarked material of the owners and operators of this website and may NEVER be used, in whole or in part, by any other party without the express written consent of the owners of this website.
You may not harvest or collect personal information about other Users/Members whether or not for commercial purposes, without their express consent.
ANY violation of this USER/MEMEBER CONDUCT POLICY and/or these Terms & Conditions of Use for any service and/or feature offered herein will result in, but may not be limited to, the complete forfeiture of funds paid, whether they be on deposit or for services already rendered, to any User/Memeber who is found to be in violation. The owner/operators of this website/service further reserve the right to initiate any appropriate legal action against any User/Member found to be in breach of this agreement.
PROPRIETARY RIGHTS. ATL owns and retains other proprietary rights in the Services and the Site. The Services and the Site contain the copyrighted material, trademarks and other proprietary information and software of ATL and its licensors. In addition, other Members may post copyrighted information, which has copyright protection whether or not it is identified as copyrighted. Except for that information which is in the public domain or for which you have been given permission, you may not copy, modify, publish, transmit, distribute, perform, display or sell any such proprietary information.
NONCOMMERCIAL USE BY MEMBER. ATL the Site and Services is for personal use for individual Members only, and may not be used in connection with any commercial endeavors. Organizations, companies and/or businesses may not become Members of this Site and should not use the Site or Service for any purpose. Illegal and/or unauthorized uses of the Site, including unauthorized framing of, or linking to the Site will be investigated, and appropriate legal action will be taken including without limitation, civil, criminal, and injunctive redress.
ASSIGNMENT. You do not have the right to assign this Agreement or any of your rights to the Service to anyone. ATL has the right to assign any or all of its rights and duties under this Agreement or to the Service to a third party. At the jurisdiction of ATL, if ATL's obligations hereunder are assumed by a third party, ATL shall be relieved of any and all liability under this agreement.
DISCLAIMER OF WARRANTY. ATL provides the service and the site, on an "as is" basis and grants no warranties of any kind, express, implied of statutory, in any communication with AFA or its representatives, or otherwise with respect to the service or the site. AFA specifically disclaims any implied warranties or mechantability, fitness for a particular purpose or noninfringement. AFA does not warrant that your use of the service or the site will be secure, uninterrupted, always available or error-free, or will meet your requirements, or that any defects in the service or the site will be corrected. AFA disclaims liability for, and no warranty is made with respect to, telephone or other service, including coverage, range, or any interruption in telephone or other service.
LIMITATION OF LIABILITY. In no event will AFA be liable (i) to you for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of data, loss of programs, cost of procurement of substitute services or service interruptions) arising out of the use of or inability to use the service or the site, even if AFA or its agents or representatives know or have been advised of the possibility of such damages, or (ii) to any person other than you.
Notwithstanding any contrary provision herein but subject to the foregoing limitation on liability, in all events AFA's liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to AFA for the service during the term of membership.
In addition, ATL disclaims all liability, regardless of the form of action, for the acts or omissions of other Members or users (including unauthorized users, or "hackers") of the Service.
Certain jurisdictions limit the applicability of warranty disclaimers and limitations of liability so the above disclaimers of warranty and limitations of liability may not apply to you.
COMPLAINTS. To resolve a complaint regarding the Service or the Site, you should contact ATL Customer Support. TRADEMARK NOTICES. A True Love is the trademark and/or servicemark of A True Love ©right;. All other trademarks, logos, service marks, company or product names set forth in this website are the property of their respective owners.
NOTE: ADDITIONAL Terms & Conditions MAY apply to specific services and/or features offered within this website. These additional Terms & Conditions may be noted within the Member's login area and/or at or leading to the point of sale/use (order page). These additional Terms & Conditions are to be considered incorporated herein and additionally binding upon the User/Member.
This service is intended for entertainment purposes only. The owners and or affiliates of this service make no guaranties or warranties of any kind with regards to the veracity of any of the information included in any of the profiles featured on the site, or any correspondence as a result of the use of this service. ATL will not be liable to the Client or any third person for any damages, whether direct or indirect, or punitive damages (except where prohibited). In no event will the extent of the damages exceed the amount actually paid to ATL for direct services.
It is not recommended that you travel to visit any of the women based solely on their letters/correspondence. Whenever possible we recommend that you independently confirm any material issues by phone or some other means prior to travelling. We always recommend joining a group tour with a well known agency vs travelling individually in order to meet a larger number of women thus vastly improving your chances for success.
It is strongly recommended that you exercise caution when corresponding with other users listed on this site as well as any Internet site, and independently confirm any information you deem to be material. If you have been solicited for money or experienced any other problems with anyone listed on this site, or have been solicited for services from another company as a direct result of your use of this site, please notify us at once by E-mailing at email@example.com and we will look into the matter. Under no circumstances does ATL condone or advise that you give money to any member on this site, or any person that you met in conjunction with this site, including employees and independent contractors of this site, for any reason whatsoever. If you choose to give money, for any reason whatsoever, you do so at your own risk and agree to hold ATL and its affiliates and representatives harmless.
In addition to its own offices, ATL does contract with third party Affiliate agencies in order to provide the most opportunities possible. ATL has guidelines in place that affiliates, (as well as its own offices) must adhere to or risk termination. If you ever feel there is a problem/issue with a profile or anything having to do with the quality or content of the correspondence please notify us at once and we will investigate and work to resolve any possible issues to your satisfaction, or, as our satisfaction guarantee states, will issue you a full refund for the correspondence. By using the service you agree to hold ATL harmless, as well as its directors, employees, affiliates, with regards to any of the services (Express mail, Introductions, Gift Delivery, etc.) provided by affiliate agencies, In no event will the extent of the damages exceed the amount actually paid to ATL for direct services ATL will not be held liable for any actions of an affiliate that fall outside the agreement between ATL and any affiliate that may result in damages or otherwise cause injury to the user. If you would like to know if the agency providing you a specific service such as Express Mail is indeed an affiliate agency as opposed to a company office, please call (602) 553-8178. However, no agency, including any ATL office, should ever solicit services for introductions, translations, apartments or any other service or request for money via the letters/correspondence. If you receive any kind of offer for any service, or request for money please contact our main office at once, (602) 553-8178. We strongly advise that if you intend to meet any of the women you are writing that you contact our main office before travelling and allow the main office to make the arrangements, either by way of a group tour, or individual travel. We do not recommend allowing the woman or a third party affiliate to make any of your travel or interpreter arrangements, especially for your first visit. For more information please feel free to call us and we will be happy to discuss this policy with you.
ATL does no background checks on any of the women profiled on our service. In any case, ATL will not be held liable for any actions or events that may occur as a result of any introductions initiated by ATL.
The information contained on this web site may provide general legal information but is not intended to give legal advice or counsel on any specific legal matter. It does not create an attorney-client relationship and should not be relied upon in lieu of legal counsel. The links provided in this web site are for the information and enjoyment of on-line readers and do not constitute an endorsement of products or services represented there.
Platinum Members: Your Platinum membership will automatically renew every 30 days at a total cost of $29.95. If you do not want your membership to renew please E-mail us at call us at 1-800-576-3367, ext. 205, and we will cancel your account.
Address Orders: We stand behind our addresses! If an address you purchase from us comes back to you as undeliverable we will either provide you with two new addresses or refund what you paid for the address.
If you are not satisfied with your gift delivery we will either resolve the problem promptly, (within 2 to 3 business days) or refund you for the full amount of the original order.
E-mail Forwarding: If for any reason we are unable to forward your letter or your letter is returned to our office you account will be credited for a full refund. If you receive and pay for a letter that you are not satisfied with contact us via email ( firstname.lastname@example.org ) or by phone 1-800-576-3367 ext. 204 and we will resolve the issue or refund the charge in full to your account.
Phone Translations: We guarantee our phone translations. You will not be charged anything unless and until you are speaking with the person whom you requested. If you are dissatisfied in any way with your Phone Translation experience call us at once at (602) 553-8178 ext. 203 and we will promptly resolve the issue.
Notice to Competitors
The information supplied by ATL, including addresses, graphics and text is intended to be used by ATL's clients for private non-commercial use only. Any use of this information for any commercial purposes without the prior written permission of ATL is strictly prohibited.